Privacy Policy

Last updated: 05.12.2025

1. Who We Are

Hicxfield Services provides professional investigation, evidence collection, tracing, and field services to individuals, solicitors, insurers, enforcement agents, and corporate clients.

Data Controller: Hicxfield Services

Contact Email: contact@hicxfield.com
Telephone: 0117 463 1202

2. Personal Data We Collect

We may collect the following categories of personal data:

2.1 Information You Provide to Us

  • Name, email address, phone number

  • Business or residential address

  • Case or enquiry information

  • Details submitted via website forms

  • Communication logs (emails, messages, calls)

2.2 Information We Collect Automatically

When using our website:

  • IP address

  • Browser type

  • Device information

  • Pages viewed and interaction data

  • Cookies and analytics tools

2.3 Information Provided by Third Parties

Due to the nature of investigative services, we may also receive information from:

  • Solicitors and law firms

  • Insurers and claims handlers

  • Employers

  • Public records and open-source intelligence (OSINT)

  • Government/official databases (where lawful)

  • Credit reference agencies (where legally permitted)

We process only what is necessary and proportionate to the specific legitimate purpose.

3. Purpose and Lawful Basis for Processing

We process personal data under the following lawful bases:

3.1 Legitimate Interests

Used for:

  • Tracing individuals

  • Verifying residency

  • Investigating fraud or misconduct

  • Evidence collection

  • Field services for legal cases

  • Client account management

  • Website analytics and security

Our processing is proportionate, necessary, and balanced against the individual’s rights.

3.2 Legal Obligation

Used when we are required to process data to comply with UK law or court requirements.

3.3 Contract

Used when processing is necessary to deliver the services you have requested.

3.4 Consent

Used for optional activities such as marketing communications.

4. How We Use Personal Data

We use information for:

  • Providing investigation and field services

  • Delivering reports and intelligence findings

  • Verifying identity, residency, or employment (where lawful)

  • Managing client relationships

  • Preventing fraud or unlawful activity

  • Conducting website analytics and improving user experience

  • Responding to enquiries and support requests

We do not sell, rent, or trade personal information.

5. Data Sharing

We may share information only when necessary and lawful:

  • Legal representatives, solicitors, barristers

  • Insurance companies and claims handlers

  • Enforcement agents or process servers

  • Subcontractors working under our instruction

  • Courts, police, or regulatory bodies (when legally required)

  • IT service providers such as secure email or case-management systems

All third parties are bound by data protection obligations.

6. Data Retention

We retain personal data only for as long as necessary for the purpose collected:

  • Investigation and case-related data: 6 years (standard limitation period)

  • Website form enquiries: 12 months

  • Financial and invoicing records: 6 years

After this period, data is securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have rights regarding your personal data:

  • Right to access – request copies of your data

  • Right to rectification – correct inaccurate data

  • Right to erasure – request deletion (where applicable)

  • Right to restrict processing

  • Right to object

  • Right to data portability

  • Right to withdraw consent (if consent is the legal basis)

To exercise any of these rights, contact:
contact@hicxfield.com

8. Security Measures

We apply strict security protocols to protect personal data, including:

  • Encrypted communications

  • Access controls for case files

  • Secure cloud storage

  • Regular audits and staff training

  • Confidentiality agreements for agents and subcontractors

  • Physical security for devices and documentation

9. Cookies & Website Tracking

Our website may use cookies and analytics tools (e.g., Google Analytics) to improve performance and user experience.

Visitors may disable cookies through browser settings.

A full cookie policy can be added if you want one.

10. International Transfers

We store personal data within the UK and EEA.
If data is transferred outside the UK/EEA, we use approved safeguards such as Standard Contractual Clauses.

11. Complaints

If you have concerns about how we handle your data:

  1. Contact us first: contact@hicxfield.com

  2. If unresolved, you can contact the Information Commissioner’s Office (ICO):

www.ico.org.uk

Telephone: 0303 123 1113

12. Updates to This Policy

We may revise this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date.

Cookie Policy

Last updated: 05.12.2025

This Cookie Policy explains how we use cookies and similar technologies on our website.

By using our website, you consent to the use of cookies as described in this policy. You can manage or disable cookies at any time through your browser settings.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to:

  • Enable core website functions

  • Improve user experience

  • Analyse website traffic and performance

  • Personalise content

Cookies do not allow us to access your computer, read personal files, or install software.

2. Types of Cookies We Use

2.1 Strictly Necessary Cookies

These cookies are essential for the website to function properly.

Examples include:

  • Page navigation

  • Access to secure areas

  • Form submission functionality

These cannot be disabled via cookie pop-ups because the site cannot operate without them.

2.2 Performance & Analytics Cookies

These cookies help us understand how visitors use the site. They allow us to:

  • Track page views

  • Identify which pages are most popular

  • Detect errors and broken links

  • Improve website structure and usability

Example tools:

  • Google Analytics

  • Server log analytics

Data collected is aggregated and not used to identify individual users unless required by law.

2.3 Functionality Cookies

These improve user experience by remembering choices such as:

  • Cookie consent preferences

  • Form autofill preferences

  • Language settings (if applicable)

2.4 Marketing & Third-Party Cookies

If marketing tools or third-party integrations are active, these cookies may collect data to:

  • Provide personalised content

  • Track engagement with promotional material

  • Integrate social media platforms (e.g., Facebook Pixel, LinkedIn Insight Tag)

If you do not use marketing trackers, this section can be removed.

3. Cookies We May Use

Below is an example list (actual cookies depend on your installed plugins and analytics tools):

Cookie NamePurposeTypeDuration_gaGoogle Analytics trackingPerformance2 years_gidDistinguish website usersPerformance24 hourscookie_consentRecords user cookie preferencesNecessary6–12 monthsPHPSESSID / WP-session cookiesMaintain secure sessionsNecessarySession-based_fbpFacebook Pixel (if used)Marketing3 months

We can create a custom table once your website platform is confirmed (WordPress, Squarespace, Wix, custom CMS, etc.)

4. How We Use Cookie Data

We use cookie data to:

  • Ensure proper website functionality

  • Improve navigation and user experience

  • Monitor website security

  • Analyse how users interact with our pages

  • Make improvements based on user behaviour

  • Measure website performance

We do not use cookies to collect sensitive personal data.

5. Managing & Disabling Cookies

5.1 Browser Controls

You can block or delete cookies at any time using your browser settings:

  • Chrome

  • Firefox

  • Safari

  • Edge

  • Opera

Simply search: “How to disable cookies in [your browser].”

5.2 Cookie Banner Preferences

If your website uses a cookie consent tool, you may adjust or withdraw consent at any time through the on-site cookie settings link.

5.3 Impact of Disabling Cookies

Blocking certain cookies may:

  • Limit functionality

  • Prevent access to secure areas

  • Affect how features behave

6. Third-Party Cookies

Some cookies are placed by third parties when:

  • You access embedded videos (YouTube, Vimeo)

  • You use social sharing buttons

  • Analytics tools collect browsing patterns

Third-party providers have their own privacy and cookie policies. We recommend reviewing them for more details.

7. Updates to This Policy

We may update this Cookie Policy to reflect technical changes, legal requirements, or new services.

The “Last Updated” date will always be shown at the top.

8. Contact Us

If you have questions regarding cookies or data protection:
contact@hicxfield.com
0117 463 1202